Returns - Cooling off period

AS PER SOUTH AFRICA CONSUMER PROTECTION ACT 2008, GOODS MAY BE RETURNED WITHIN 7 DAYS FROM PURCHASE, ALL GOODS MUST BE IN PERFECT WORKING ORDER AND IN THEIR ORIGINAL PACKAGING.

Step 1 - Email Transweb Electronics (Pty) Ltd at info@transweb.co.za with a description of the goods you wish to return.
Step 2 - Transweb Electronics (Pty) Ltd will respond to your mail with a return address. Any postal/courier charge is for the consumer's account.
Step 3 - Transweb Electronics (Pty) Ltd will inspect the returned goods and issue a refund (subject to the goods being in working order and in there complete packaging) within 30 days after the date of receipt of goods.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.

Additional non-returnable items:
Electronic components
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Bank charges and 10% restocking  fee will be charge to all refunds.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@transweb.co.za.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@transweb.co.za and send your item to: PO Box 11238, Zwartkop, Centurion, Gauteng, 0051.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: PO Box 11238, Zwartkop, Centurion, Gauteng, 0051.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over R100, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.